Buyer protection
Every order is covered. Here's how.
Buy any card on BuyBaseCards and you'll either get exactly what you ordered or your money back — including shipping and fees. No forms, no fine print, no arguing with a bot.
1. Report the problem
If your cards aren't what was described, hit "Report a problem" on the order in your Purchases within 3 days of receiving them. Cards never arrived? Report that anytime within 30 days of purchase. Tell the seller what happened.
2. The seller makes it right
The seller is notified immediately. Most problems end here with a reshipment, a partial credit, or a full refund they can issue themselves in one click. A full refund covers everything you paid: cards, shipping, and the order fee.
3. We step in
If the issue isn't resolved within 4 days, you can escalate it to BuyBaseCards. A human (yes, really) reviews the order, the messages, and the tracking. If you're in the right, we refund you in full — funded directly by the seller.
A note on card-issuer chargebacks
Filing a dispute with your credit card company before giving us a chance to fix it slows everything down. Banks take 60–90 days to process disputes, while our process typically resolves in under a week. Report the problem here first; you keep your full chargeback rights either way.
Questions before you buy? Message the seller from any listing to ask questions or make an offer, and check out the reviews on their shop page!