Buyer protection
Every order is covered. Here's how.
Buy any card on BuyBaseCards and you'll either get what you ordered or your money back — including shipping and fees. No forms, no fine print, no arguing with a bot.
1. Report the problem
If your cards don't arrive or aren't what was described, hit "Report a problem" on the order in your Purchases — any time within 60 days of purchase. Tell the seller what happened.
2. The seller makes it right
The seller is notified immediately and most problems end here — a reshipment, a partial credit, or a full refund they can issue themselves in one click. The refund covers everything you paid: cards, shipping, and the order fee.
3. We step in
If it isn't resolved within 4 days, you can escalate to BuyBaseCards. A human (yes, really) reviews the order, the messages, and the tracking, and if you're right we refund you in full — out of the seller's pocket, not yours.
A note on card-issuer chargebacks
Filing a dispute with your credit card company before giving us a chance to fix it slows everything down — banks take 60–90 days, while our process typically resolves in under a week. Report the problem here first; you keep full chargeback rights either way.
Questions before you buy? Message the seller from any listing with an offer, or check their reviews on their shop page.